My husband and I went to Bobby Sprocket the other week to buy him a bike. Everyone was so friendly and helpful and provided great guidance towards the right type of bike for our needs. When riding by the other day, something felt off on my old bike so I wanted to bring it by for a tune up. We weren't paying attention to time and got there a few minutes after closing. Without hesitation they opened their doors for us, tightened and adjusted some things on my bike, and would not accept any money. I know where I'll be going to get my next bike!
I've bought 3 bikes from Bobby Sproket and have had them all serviced there. The shop offers great service at very reasonable rates. Bobby will let you know the costs up front and recommend repairs / adjustments that make sense. He works in the customer's interest. They also offered me a great deal on a used bike when my daughter was looking for a base Road Bike. He didn't try to put us in a higher priced bike when the used one would meet our needs. Great service and customer focus!!!
Mountain bikers go elsewhere, to professionals. I'm actually glad he didn't "Try" to fix my bike.
Brought my Felt z35 for a few small adjustments and tune-up. They did a great job, on time and for a very reasonable price.
I have made the repairs and servicing myself but wanted to support local bike shop, I'm into road/all bicycling but this action would not steer me here.
I mostly mountain bike and leave you with this:
Good people; fair, honest, and I couldn't be happier with the work they did on my bikes.
Dropped off bike (Scott Genius, $5K) for service. Owner said he would service, apparently he is not competent enough to fix normal mountain bike issues. Left a message , after two days of keeping my bike, telling me that he does not want to get involved in repairs due to guarantee of his craftsmanship, complexity of issues, lol....
Bobby Sprocket Llc is a US Bicycle Store based in Southington, Connecticut. Bobby Sprocket Llc is located at 1529 Meriden-Waterbury Turnpike, Milldale, CT 06467, USA.
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