Awful.
My wife has been having trouble upgrading an AT&T Samsung Note 4 to the most recent version. She brought the phone to this store and was told that "The Note 4 will never upgrade past 4.4", and that she should "Get a new AT&T plan with DirectTV, and buy a new Galaxy 8" if she'd like the newest update. (This is patently false) She asked if the person behind the desk could just plug in an active SIM card to check it (which would have updated the phone in just a few minutes), and the smug know-nothing arrogantly said, "Well I WOULD do that, but it wouldn't do anything". AT&T's own website states that the phone will upgrade to 6.0.1 so long as there's an active AT&T SIM card in the phone.
People at this store need fewer dumb tattoos, and more knowledge of the products they sell. Also more tact, considering this situation absolutely didn't call for an "upsell" of an $700+ phone with a $100+ monthly plan. That's ridiculous.
Denisha was incredibly helpful when I called to ask the same question that couldn't be answered at the store on Farmington. Thank you so much for taking the time to answer my question about exchanging a brand new s6 from the Asurion phone replacement program. She was patient with me and willing to try which is worth 5 stars in my book.
Nick is great!
In the end the answer wasn't a good option for me, and she told me I would actually be better off selling the phone on ebay than exchanging it at %60 of full value. Thanks for your honesty.
They could have just plugged in the SIM to help out my wife. Instead, it was purely a headache. If you need good service, head over to T-Mobile. Their Android phones will allow FOTA updates for free through free Samsung software, or even at the Samsung Experience at Best Buy. AT&T locks you in, forces you to spend money on their SIM cards, and their employees will smugly tell you incorrect information while up-selling unnecessary garbage.
Thank you, Nick! You’re a lifesaver!
Very helpful staff.
At T is a US Electronics Store based in Southington, Connecticut. At T is located at 405 Queen St, Southington, CT 06489, USA.
Please contact with At T using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find At T opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Electronics Store in Southington